Refund policy

To initiate a return, please contact us at hola@normablokstudio.com. Please note that returns must be sent to the address in Barcelona, Spain, which will be provided in our email response.

To be eligible for a return, your item must be in the same condition as you received it, unworn/unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns for reasons attributable to Normablok If a return is necessary due to an error on our part—such as an incorrect item sent or a defective product—Normablok will cover the cost of the exchange and/or return. You may request an exchange or a refund. Refunds will be processed within 15 calendar days of us receiving the returned product, using the same payment method used for the original purchase.

Returns for other reasons If the return is for reasons unrelated to Normablok, you will be responsible for arranging and covering the shipping costs. In this case, we will refund the cost of the products, but not the original shipping fees.

Address Errors In the event of a return or extra charges caused by an error in the shipping information provided by the customer, or if the package cannot be delivered (e.g., incorrect zip code, failure to pick up from the post office, or any other reason not attributable to Normablok), the costs will be borne by the customer. This applies to both the return shipping to our studio and the re-shipment to the customer. If the customer chooses not to proceed with the order, the purchase amount will not be refunded, and the customer will be responsible for the costs incurred in returning the package to our offices.

IMPORTANT: If an incorrect zip code is provided by the customer, our shipping provider treats the correction as a new shipment. Therefore, changing a zip code once a package has left our office will incur an additional cost to the customer equivalent to a new shipping fee. If payment is not made within 3 days, the package will be returned to our office, and the costs mentioned in the "Address Errors" section will apply.

Orders shipped outside of Spain: Since these are produced by a local partner, if the address is incorrect or the package is refused at delivery, the order will be returned and securely disposed of. If you wish to receive a new order with an updated address, you will be responsible for the cost of the new order.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about a specific item.

Sale items and gift cards Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day European Union Cooling-Off Period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard policy, the item must be in the same condition as you received it, unworn/unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at bynormablok@gmail.com.